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Care questions

Before you continue

Find the right care route.

Open ONU to check whether this service is available for your account and location. Review the clinician, fees, and service terms before proceeding. If care is not available in the app, contact your usual healthcare provider.

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A CLOSER LOOK · Care questions

See the whole picture.

What matters, what to check, and where to go from here.

  1. 01A LITTLE MORE CLARITY

    Can I book a doctor directly on this website?

    The website provides information about routes into care. The current provider or in-app service must confirm availability, booking and charges. Do not treat reading a pathway or submitting a general enquiry as an appointment confirmation.

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  2. 02A LITTLE MORE CLARITY

    Can a doctor review a wearable score?

    A clinician can consider relevant information alongside symptoms and history, but a consumer score is not a diagnosis. Explain the source and timing of the reading and bring original results when available. The clinician decides what further assessment is appropriate.

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  3. 03A LITTLE MORE CLARITY

    Where should I send blood results or medical records?

    Use the designated secure app or care channel specified by the provider. General website enquiry forms are for administrative questions and should not contain identifiable medical reports. A report review needs the complete document, including units, reference intervals and collection date.

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  4. 04A LITTLE MORE CLARITY

    What if I need help urgently?

    Do not wait for a scheduled consultation or message response during a medical emergency. Use local emergency services. For urgent but non-emergency concerns, use an appropriate local service; check the Emergency Information page for US, UK and EU emergency numbers.

YOUR NEXT STEP

Understand the available care pathways.

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A little more clarity

Good questions.
Clear answers.

Is care available everywhere?+

Availability depends on your location, account, and the care provider. Confirm it within the service before proceeding.

Is a consultation booked here?+

No. This website helps you understand and prepare for the pathway. The care provider confirms appointments and fees.

Can I upload a medical report on this website?+

Use the appropriate secure app or care channel for health records. This website does not collect medical reports.

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A little more clarity. Every day.

Bring the whole story
to the conversation.

See the care pathway and check the available next steps in ONU.

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