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Doctors & Care

Care questions

Answers about availability, appointments, test reviews, and the role of the ONU app in your care.

A notebook ready for questions in a waiting area.

Practical details

  1. Can I book a doctor directly on this website?

    Booking happens through the provider or the in-app care service, which confirms availability and charges. A general enquiry is not an appointment.

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  2. Can a doctor review a wearable score?

    A clinician can consider relevant information alongside symptoms and history, but a consumer score is not a diagnosis. Explain the source and timing of the reading and bring original results when available. The clinician decides what further assessment is appropriate.

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  3. Where should I send blood results or medical records?

    Use the designated secure app or care channel specified by the provider. General website enquiry forms are for administrative questions and should not contain identifiable medical reports. A report review needs the complete document, including units, reference intervals and collection date.

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  4. What if I need help urgently?

    Do not wait for a scheduled consultation or message response during a medical emergency. Use local emergency services. For urgent but non-emergency concerns, use an appropriate local service; check the Emergency Information page for US, UK and EU emergency numbers.

Understand the available care pathways.

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Find the right care route.

Open ONU to check whether this service is available for your account and location. Review the clinician, fees, and service terms before proceeding. If care is not available in the app, contact your usual healthcare provider.

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Common questions

Is care available everywhere?+

Availability depends on your location, account, and the care provider. Confirm it within the service before proceeding.

Is a consultation booked here?+

No. This website helps you understand and prepare for the pathway. The care provider confirms appointments and fees.

Can I upload a medical report on this website?+

Use the appropriate secure app or care channel for health records. This website does not collect medical reports.

Your health is personal.
It stays that way.

How ONU protects your data

Protected in transit and at rest

Health data is encrypted in transit and at rest, from your device to ONU’s systems.

Access with a purpose

Access to identifiable health data is limited to what’s operationally necessary.

Questions about your data?

See our Privacy Policy for how to request access, export or deletion.

Bring the whole story to the conversation.

See the care pathway and check the available next steps in ONU.

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