ONU Health Terms and Conditions
Last updated April 27, 2026
These Terms of Use (“Terms”) govern your access to and use of the website, mobile applications, wearable devices (including the ONU Bracelet), artificial intelligence features, and all related digital services provided by ONU Health Inc. (collectively, the “Services”).
By creating an account, accessing, or using the Services, you agree to be legally bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
Definitions.
In these Terms, “ONU Health,” “we,” “us,” or “our” means ONU Health Inc. “Services” means our website, mobile applications, firmware and software, wearable devices (including the ONU Bracelet), AI features, and all related digital services and content we provide. “User,” “you,” or “your” means the person accessing or using the Services. “ONU Bracelet” means the consumer wearable device and its associated firmware and companion software. “ONU AI” means any algorithmic, machine-learning, or artificial intelligence functionality that generates summaries, explanations, insights, classifications, or similar outputs. “User Content” means any content you upload, submit, store, transmit, or otherwise make available through the Services, including health documents, images, files, notes, and self-reported information. “Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession. “Business User” means a user acting in a trade, business, craft, or profession. “ONU Doctors” means any optional feature that enables you to book or access consultations or communications with licensed healthcare professionals and/or third-party medical providers through or in connection with the Services.
Company Information
The provider of the Services under these Terms is:
ONU Health Inc.
2093 Philadelphia Pike, #2188
Claymont, DE 19703
United States
Operational Office (EU):
Chausseestrasse 37
10115 Berlin, Germany
support@onuhealth.com (Subject: Terms)
These Terms apply to all users worldwide who access or use the Services via website, mobile application, wearable device, or related interfaces.
Additional terms imposed by app stores, device operating system providers, or distribution platforms may apply to your download, installation, purchase, or billing. If there is a conflict between those platform terms and these Terms, the platform terms govern only to the extent necessary for platform-provided services (such as billing and refunds), and these Terms govern your use of the Services to the extent permitted by law.
What the Services Are and What We Provide
ONU Health provides a digital wellness platform designed to help users securely store, organize, and view personal health-related information and to better understand trends in wellness-relevant signals. Depending on the features you choose to use, the Services may allow you to upload documents such as lab results, prescriptions, or medical letters, enter self-reported information such as symptoms, medications, or lifestyle details, and connect integrations such as wearable devices or health platforms (for example, Apple Health) that you authorize. The Services may generate summaries, highlight patterns, and present educational or explanatory insights that are intended to support wellness understanding. Some features may include algorithmic outputs or AI-assisted explanations (“ONU AI”) that help translate and contextualize information you provide.
The Services are built for general wellness, personal awareness, and educational purposes. They are not intended to provide clinical care, replace professional medical judgment, or serve as a substitute for the advice of a licensed healthcare professional. The Services may evolve over time, and we may add, remove, or modify features. We may also offer optional plans or tiers in the future. Where relevant, we will provide appropriate notice and additional terms.
The Services may also include an optional feature called “ONU Doctors,” which facilitates access to consultations or communications with licensed healthcare professionals and/or third-party medical providers. ONU Health does not provide these clinical services itself. Any medical consultation, diagnosis, prescribing, or treatment (if available) is provided solely by the relevant medical professional or third-party provider under their own professional responsibility and applicable laws.
Medical Disclaimer and Regulatory Positioning
ONU Health is not a healthcare provider, clinic, hospital, or insurer, and we do not provide medical diagnosis, medical treatment, or medical advice. The ONU Bracelet and the Services are intended for consumer wellness and lifestyle monitoring and are not medical devices within the meaning of Regulation (EU) 2017/745 (EU Medical Device Regulation) unless we expressly state otherwise for a particular feature and region. The ONU Bracelet and the Services are also not cleared or approved by the U.S. Food and Drug Administration (FDA) as medical devices. Except for any ONU Doctors consultation that may be offered separately by licensed professionals, the Services are not designed to diagnose, treat, cure, mitigate, or prevent diseases or medical conditions, and they are not intended to be used for clinical decision-making.
Any metrics, summaries, wellness indicators, or “risk signals” provided by the Services are algorithmic and informational. They may be based on statistical modeling, general correlations, wearable sensor input, and user-provided information. They do not constitute medical conclusions, and they should not be interpreted as evidence that you do or do not have a medical condition. You should always consult a qualified healthcare professional for questions regarding symptoms, diagnoses, medications, treatment decisions, or laboratory results. If you believe you are experiencing a medical emergency, you should immediately contact emergency services. The Services are not intended for emergency use and should not be relied on in urgent or life-threatening situations.
If you use ONU Doctors, you acknowledge that any medical guidance you receive is provided by the licensed professional or medical provider, not by ONU Health. ONU Health is not responsible for clinical decisions, diagnosis, prescribing, or treatment outcomes provided through ONU Doctors, to the extent permitted by applicable law.
AI Features and Their Limitations
The Services may include proprietary artificial intelligence functionality (“ONU AI”) that can generate summaries, explanations, and wellness insights based on information you choose to upload, enter, or connect. You acknowledge that AI systems are probabilistic, may be trained on historical patterns, and may produce inaccurate, incomplete, misleading, or outdated outputs, including outputs that appear confident. AI outputs may omit relevant context and may not account for factors a licensed clinician would consider. ONU AI is not a replacement for professional medical judgment, and you are solely responsible for how you interpret or act on any output. You agree to use independent judgment, to verify information where appropriate, and to consult licensed healthcare professionals for medical questions or decisions. To the extent permitted by law, ONU Health does not guarantee that AI outputs will be correct, complete, or suitable for any particular purpose. Certain AI features may be labeled as experimental or beta and may change, be limited, or be discontinued. Where enabled, certain AI features may involve processing by third-party AI service providers (for example, OpenAI) as described in our Privacy Policy and subject to your consent settings. Users may withdraw consent at any time in the application settings (Settings → Privacy → AI Chat). Upon withdrawal, no further AI processing will occur. Additional terms for AI features apply and are available at: ONU AIs Terms of Service.
ONU Bracelet Device Terms.
The ONU Bracelet is a consumer wearable intended for general wellness and lifestyle monitoring available solely on shop.onuhealth.com. Availability of specific sensors, features, and metrics may vary by model, firmware version, region, and device compatibility. The ONU Bracelet and related firmware are designed to work together with the mobile application; certain features may require Bluetooth connectivity, a compatible operating system, and periodic updates. The ONU Bracelet is not intended for medical use and must not be used for diagnosis, clinical monitoring, or emergency situations.
Ordering, Delivery, and Returns (If Applicable). If we sell the ONU Bracelet to you directly, any purchase terms presented at checkout (including price, taxes, shipping costs, delivery, and return instructions) form part of the contract. If the ONU Bracelet is purchased through a third-party retailer, the retailer’s sales terms apply to the sale, and these Terms apply to your use of the device software and Services. Where EU consumer laws provide statutory rights related to delivery, returns, or withdrawal for distance sales, those rights remain unaffected.
Statutory Warranty and Legal Guarantee (EU Consumers). If you are a Consumer in the European Union and purchase the ONU Bracelet, you benefit from mandatory statutory warranty rights and the legal guarantee for consumer goods, including remedies if the device is defective or not as described, as provided by applicable law. Any voluntary manufacturer warranty we may offer is in addition to, and does not limit, these statutory rights.
Device Safety and Proper Use. You agree to use the ONU Bracelet safely and as intended. Wearable devices may cause skin irritation or discomfort in some individuals, particularly with prolonged wear, tight fit, moisture, friction, or sensitivities. You should keep the device clean and dry, ensure appropriate fit, discontinue use if irritation occurs, and consult a medical professional if symptoms persist. The ONU Bracelet contains a rechargeable battery and must be charged using compatible accessories and under safe conditions; do not expose the device to extreme temperatures, open flames, or liquids beyond its stated resistance rating. Water resistance is not permanent and can diminish with wear, impact, or damage; the ONU Bracelet is not a substitute for professional protective equipment.
Eligibility and Age Requirements
The Services are intended for adults. By using the Services, you represent that you are at least 18 years old, or that you are at least the minimum age required to use the Services in your jurisdiction and have obtained valid consent from a parent or legal guardian where required by law. The Services are not directed to children under 16 years of age, and we do not knowingly permit children under 16 to create accounts. If we become aware that an account has been created by a person below the permitted age, we may suspend or terminate that account and delete associated data in accordance with applicable law and our Privacy Policy.
You also represent that your use of the Services is permitted under the laws that apply to you. If your use of the Services is prohibited in your jurisdiction, you may not use the Services.
Account Registration, Credentials, and Security
Certain parts of the Services require an account. When you create an account, you agree to provide accurate, complete, and up-to-date information and to keep your account information current. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether or not you authorized those activities. If you suspect unauthorized access, loss, theft, or misuse of your credentials, you must notify us promptly at support@onuhealth.com.
You agree not to share your account with others in a way that could compromise privacy or security. We may take reasonable steps to protect the Services and other users, including requiring you to reset your password, suspending suspicious access, or limiting certain functionality if we detect security risks.
User Content, Your Responsibilities, and License to Process Data
The Services may allow you to upload, store, or transmit content, including health documents, notes, images, files, and other information (“User Content”). You retain ownership of your User Content. However, in order for us to operate the Services, you grant ONU Health a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display your User Content to you, to create summaries or structured representations of it, and to use it in connection with providing the Services you request. This license is limited to what is reasonably necessary to operate the Services, maintain security, troubleshoot issues, provide customer support, and improve functionality. Where we improve the Services using data, we aim to use aggregated or de-identified information when feasible and consistent with applicable law, and we do not sell your health data.
You are solely responsible for ensuring that you have the legal right to upload or share any User Content, including content that contains personal data about you or others. If you upload information about another person, you represent that you have obtained all necessary rights and consents to do so. You also acknowledge that the accuracy of AI outputs and any insights depends on the accuracy, completeness, and context of the information you provide. You agree not to upload unlawful content, content that infringes intellectual property rights, or content that violates privacy rights.
Health Data and Explicit Consent
Certain User Content may include special category personal data such as health data. Where required by applicable law (including GDPR), we will request your explicit consent in the Services before processing such data for the purposes you choose (for example, generating summaries, insights, or trends). You control what you upload, enter, or connect. If you withdraw consent or delete certain inputs, some features may not function, and previously generated outputs may become unavailable or may need to be regenerated. For details on legal bases, retention, and your rights, please refer to our Privacy Policy.
Subscriptions
The Company may offer users the ability to purchase a subscription for the Services through the Apple App Store, or other external services authorized by the Company (each, an “External Service,” and any purchases made thereon, an “External Service Purchase”). If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase, as further described below. If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire.
If you are a California resident, this section serves as a clear and conspicuous notice pursuant to California's "Automatic Renewal Law" (Cal. Bus. & Prof. §17600, et seq) that discloses to you the terms of your subscription renewal, our cancellation policy, and instructions on how to cancel your subscription.
External Service Purchases and Subscriptions. If your External Service Purchase includes an automatically renewing subscription, then your external account associated with the External Service Purchase (“External Service Account”) will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, the subscription will automatically continue for the price and time period you agreed to when subscribing.
To cancel a subscription: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Mobile App from your device.
For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not the Company. To cancel a purchase made with your Apple ID, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Subscriptions, then find your Company subscription and follow the instructions to cancel. You can also request assistance at https://getsupport.apple.com.
If you initiate a chargeback or otherwise reverse a payment made with your External Service Account, the Company may terminate or downgrade your account immediately in its sole discretion, on the basis that you have determined that you do not want a Company paid subscription. If you purchase a subscription or paid feature through Apple’s App Store or Google Play, the app store may be the merchant of record and will process billing, renewals, cancellations, and refunds under its own terms and policies; in that case, you must manage your subscription through the relevant app store settings. Unless mandatory law provides otherwise, fees are non-refundable for partially used billing periods. Where EU consumer law grants withdrawal, cancellation, or refund rights, those rights remain unaffected. If we change prices for paid offerings, we will provide notice in advance where required and give you the option to cancel before changes take effect.
Referral and Rewards Program.
Program Overview. The Company may offer a referral and rewards program (“Rewards Program”) that allows you to invite friends and family to join Bevel and earn rewards, such as in-app content, free months of Bevel Pro, or other benefits as determined by the Company from time to time. Participation in the Rewards Program is subject to these Terms and any additional terms or conditions we may publish in connection with the Rewards Program. The Rewards Program is void where prohibited by law. To participate, you must use a unique referral code or link provided to you through the Services. Rewards will be credited only after the referred individual has completed account registration and met any other qualifying actions specified in the applicable Rewards Program terms.
Eligibility and Verification. Participation in the Rewards Program is subject to verification by the Company. We reserve the right to verify the authenticity of all referrals before distributing any rewards. Referrals will only be considered valid where the referred user is a new Bevel user who has not previously created an account with us, completes the required registration process, and meets all other eligibility requirements as determined by the Company in its sole discretion. All participants in the Rewards Program must meet the minimum age requirement for use of the Services. You represent and warrant that any referred individual whose contact information you provide has consented to receive communications about the Rewards Program. The collection and use of information about referred individuals prior to their registration is governed by our Privacy Policy.
Prohibited Conduct. You may not abuse, manipulate, or exploit the Rewards Program in any way, including without limitation by creating fake or duplicate accounts, using automated tools or bots to generate referrals, engaging in spamming or other deceptive practices, or otherwise acting in bad faith or contrary to the intent of the Rewards Program. The Company's determination of whether any conduct constitutes abuse, bad faith, or a violation of the Rewards Program shall be final and made in the Company's sole discretion. We reserve the right to withhold, cancel, or claw back any rewards where we determine, in our sole discretion, that a participant has engaged in any prohibited conduct, without any liability to you and without any obligation to disclose our reasoning. You represent and warrant that you will only send referral invitations to individuals who have consented to receive such communications, and that you will not use the referral feature to send unsolicited commercial messages in violation of applicable law, including the CAN-SPAM Act or the Telephone Consumer Protection Act (TCPA).
Modifications and Termination. The Company reserves the right, in its sole discretion and at any time, to modify, suspend, or terminate the Rewards Program, or to change the nature, availability, or value of any rewards, with or without notice. Subject to advance notice as required by applicable law, any rewards earned prior to termination will be honored only to the extent they have already been redeemed, and unredeemed rewards may be forfeited upon termination of the Rewards Program.
No Cash Value. Rewards have no cash value and may not be sold, transferred, exchanged for cash, or redeemed for anything other than the specific benefit offered. Rewards are non-transferable except as expressly permitted by the Company. Notwithstanding the foregoing, to the extent any accumulated in-app credits or benefits may be characterized as stored value or gift cards under applicable state law, including unclaimed property and escheatment laws, such credits shall be subject to applicable law.
Tax Obligations. You are solely responsible for any tax obligations arising from your participation in the Rewards Program. The Company makes no representations regarding the tax treatment of any rewards and reserves the right to require you to provide tax information as a condition of receiving rewards. If the aggregate fair market value of rewards you exceed a certain amount that would require the Company to report such income, the Company may be required to report such rewards to the Internal Revenue Service and issue you a Form 1099-MISC. As a condition of receiving rewards with an aggregate fair market value exceeding applicable IRS reporting thresholds, if requested by the Company, you agree to provide the Company with a completed IRS Form W-9 (or IRS Form W-8BEN if you are not a U.S. person). The Company reserves the right to withhold rewards pending your timely submission of any required tax documentation.
Termination of Participation. We reserve the right to suspend or terminate your participation in the Rewards Program at any time and for any reason, including if we reasonably believe you have violated these Terms or acted contrary to the intent of the Rewards Program.
Your License to the Services
Subject to your payment of applicable fees and continued compliance with this Agreement and any separate agreements we may have with you, we hereby grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to access the Services as authorized in these Terms. Except for the limited license to access the Services identified in the preceding paragraph, you acknowledge that nothing contained in these Terms shall be construed as granting or conferring to you, by implication, estoppel or otherwise, any right, title, or interest to any intellectual property of the Company, our third-party service providers or any other third party, including any (i) inventions (whether patentable or not in any country), patents, patent applications, invention disclosures, improvements, trade secrets, proprietary information, know how, information, or technical data; (ii) copyright protected works, copyright registrations, mask works, mask work registrations or applications in the United States or any foreign country; (iii) trademarks, trademark registrations, service marks, logos or applications therefor in the United States or any foreign country; (iv) trade secrets; or (v) any other tangible or intangible proprietary rights anywhere in the world.
Restrictions On Use
You agree that you will not:
1.
distribute the Services for any purpose, including, without limitation, compiling an internal database, redistributing or reproducing the Services by way of the press or media or through any commercial network, cable or satellite system;
2.
create derivative works of, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, modify, copy, bundle, sell, sublicense, export, merge, transfer, adapt, loan, rent, lease, assign, share, outsource, host, publish, make available to any person or otherwise use, either directly or indirectly, the Services in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise;
3.
permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of the Company or its licensors or allow any third party to access the Services;
4.
prob, scan or test the vulnerability of the Services and any system or network;
5.
breach or otherwise circumvent any security or authentication measures;
6.
access, tamper with, or use non-public areas or parts of the Services, or shared areas of the Services you have not been invited to;
7.
access, search, or create accounts for the Services by any means other than our publicly supported interfaces;
8.
promote or advertise products or services other than your own without appropriate authorization;
9.
circumvent storage space, usage, or transaction limits for improper means, including attempting to circumvent our fees;
10.
publish or share materials that are unlawful or indecent, or that contain extreme acts of violence or terrorist activity;
11.
advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment;
12.
harass or abuse our personnel or representatives or agents performing services on
13.
behalf of the Company;
14.
storing, publishing or sharing material that is fraudulent, defamatory, or misleading; or
15.
violate the law in any way.
License Grant to Your Content
Except for your non-public personal information, you hereby grant to the Company the perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable license to use, display, reproduce and store any Content or other information you provide on or through the Services or which is sent to the Company by email or other correspondence. The Company shall not be obligated to provide you compensation of any sort for such license. The Company is not subject to any obligations of confidentiality regarding any such Content or information unless specifically agreed to by the Company in writing or required by law. You represent and warrant that you have the right to grant the license set out above.
EU Consumers Right of Withdrawal
If you are a Consumer located in the European Union and you purchase paid digital services or subscriptions from us directly (and not exclusively through an app store), you generally have the right to withdraw from the contract within fourteen (14) days without giving any reason. The withdrawal period expires fourteen (14) days after the day the contract is concluded. To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (for example, by email to support@onuhealth.com with subject “Withdrawal”). If you request that the digital service begins during the withdrawal period, you acknowledge that we may ask you to provide the legally required express request and acknowledgement (including, where applicable, acknowledgement that you lose the right of withdrawal once the service is fully performed). Where mandatory law requires, we will provide the required withdrawal information, instructions, and any model withdrawal form in the purchase flow or subscription screen.
Acceptable Use and Prohibited Conduct
You agree to use the Services responsibly and lawfully. You may not use the Services in a way that interferes with their normal operation, compromises security, attempts unauthorized access to systems or other users’ accounts, or violates applicable laws. You may not reverse engineer, decompile, disassemble, or attempt to derive source code from the Services except to the extent such restrictions are prohibited by law. You may not use the Services to distribute malware, scrape or harvest data at scale, or engage in automated access that degrades performance or circumvents usage limits.
You may not misrepresent the Services as medical care or use the Services to provide medical advice to others. You may not use the Services to violate privacy rights, upload illegal content, or infringe intellectual property rights. If we reasonably believe that you have violated these Terms, we may suspend or terminate your access to the Services, remove content, or take other actions necessary to protect the Services and other users.
External Services
The Services may enable connections to third-party services, applications, or platforms, such as Apple Health, Google Fit, or other wearable ecosystems, that you choose to link. These third-party services are not controlled by ONU Health. Their availability, accuracy, and functionality depend on those third parties. ONU Health does not guarantee that third-party integrations will be continuously available or error-free. We are not responsible for the terms, policies, or data practices of third parties, and your use of third-party services is governed by their own terms and privacy policies.
If third-party data is imported into the Services, you acknowledge that it may be incomplete, delayed, or inaccurate. ONU Health is not liable for errors originating from third-party services or for decisions made based on third-party data.
ONU Doctors
The Services may offer access to a feature called “ONU Doctors,” which enables you to book or access consultations or communications with licensed healthcare professionals and/or third-party medical providers (“Medical Providers”). Availability varies by location, provider capacity, and legal restrictions.
ONU Health does not provide medical treatment. Medical Providers are solely responsible for the medical services they provide, including clinical decisions, documentation, diagnosis, prescribing (if applicable), and compliance with professional and legal obligations.
ONU Doctors is not for emergencies. If you believe you are experiencing a medical emergency or urgent, life-threatening symptoms, contact local emergency services immediately.
No guarantee. ONU Health does not guarantee that a Medical Provider will be available at a particular time, that a consultation will result in a diagnosis, treatment plan, prescription, referral, or any specific outcome, or that services are available in all jurisdictions.
Prescriptions. Where legally permitted, a Medical Provider may determine that prescription support is clinically appropriate. Not all conditions can be treated remotely and not all medications can be prescribed remotely. ONU Health does not sell prescription medicines.
Your responsibilities. You are responsible for providing accurate and complete information (including symptoms, medications, allergies, and relevant history). Incomplete or inaccurate information may affect the safety or usefulness of any guidance.
Data sharing for consultations. To enable ONU Doctors, ONU Health may share relevant data you provide or store in the Services (such as questionnaire inputs, uploaded documents, wearable metrics, and chat messages) with the Medical Provider, in accordance with your settings, any consent flows presented to you, and our Privacy Policy.
Fees and promotions. If fees apply, they will be displayed before booking or initiating a consultation. Any “free” or promotional offers are limited, may be subject to conditions disclosed at the time of offer, and may be changed or withdrawn where permitted by law.
Third-party terms. Where ONU Doctors is delivered via a third-party Medical Provider platform, additional terms may apply. In case of conflict, the Medical Provider’s terms govern the medical service relationship.
Availability, Updates, and Changes to the Services
We strive to provide reliable access to the Services, but you acknowledge that downtime, errors, and interruptions may occur. The Services may depend on cloud infrastructure, network connections, device compatibility, and ongoing technical maintenance. We do not guarantee uninterrupted availability or that the Services will always function without defects.
We may modify, update, or discontinue parts of the Services, including AI models, data displays, integrations, or features. We may also introduce new functionality. If changes are material and affect your use significantly, we will provide reasonable notice via the app, email, or website, where practicable and required by law. You acknowledge that continuous improvement and updates are part of modern digital services and that features may change over time.
Intellectual Property and Ownership
All software, algorithms, user interface elements, designs, trademarks, logos, and brand elements associated with the Services are owned by ONU Health or our licensors and are protected by intellectual property laws. Except for the limited right to use the Services in accordance with these Terms, nothing in these Terms grants you ownership rights in the Services. You may not use our trademarks or brand elements without prior written permission.
If you provide feedback, suggestions, or ideas about the Services, you grant ONU Health the right to use that feedback without restriction or compensation, to the extent permitted by law, for the purpose of improving the Services.
License to Use the Services
Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own lawful, non-commercial purposes (unless we expressly allow otherwise). This license does not permit you to copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Services, except to the extent such restrictions are prohibited by mandatory law.
Warranty Disclaimer
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, error-free operation, or that the Services will meet your requirements. We do not warrant the accuracy, completeness, or reliability of any metrics, insights, summaries, or AI outputs, including those derived from wearable sensors or third-party integrations. Wearable sensors can be affected by numerous factors such as movement, fit, skin conditions, environmental interference, and device limitations, and readings may be inaccurate. However, if you are a Consumer in the European Union, nothing in these Terms limits mandatory statutory rights, including rights relating to conformity of digital services and, where applicable, the legal guarantee for consumer goods. Any disclaimers apply only to the extent permitted by mandatory law.
EU Consumer Rights for Digital Services.
If you are a Consumer in the European Union, you have mandatory statutory rights that cannot be excluded or limited by these Terms. Where the Services are provided against payment (including subscriptions) or in exchange for a legal form of consideration under applicable law, we are required to provide the Services in conformity with the contract and applicable legal requirements. If the Services are not in conformity, you may have statutory remedies, which can include the right to have the issue remedied, to receive an appropriate price reduction, or to terminate the contract, depending on the circumstances and applicable law. Nothing in these Terms affects your mandatory consumer rights.
Limitations on Liability and Disclaimers
NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE AGREEMENT WITH YOU, THE SERVICES ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS, OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO UNINTERRUPTED OR ERROR-FREE OPERATION, AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, LEGALITY, SUITABILITY, PRIVACY, SECURITY, MERCHANTABILITY, QUALITY, TITLE, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE.
NO SPECIAL DAMAGES. IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, AGGRAVATED, ECONOMIC OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO: DAMAGES FOR LOSS OF USE, LOST PROFITS OR LOST SAVINGS, EVEN IF THE COMPANY OR ANY OF ITS LAWFUL AGENTS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.
ADDITIONAL LIMITATION. IN NO EVENT WILL COMPANY, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE FOR DAMAGES OR LOSSES RESULTING FROM: VIRUSES, DATA CORRUPTION, FAILED MESSAGES, TRANSMISSION ERRORS OR PROBLEMS; TELECOMMUNICATIONS SERVICE PROVIDERS; LINKS TO THIRD PARTY WEBSITES; THE INTERNET BACKBONE; PERSONAL INJURY; THIRD PARTY CONTENT, PRODUCTS OR SERVICES; DAMAGES OR LOSSES CAUSED BY YOU OR YOUR RESPECTIVE EMPLOYEES, AGENTS OR SUBCONTRACTORS; LOSS OF USE OR LACK OF AVAILABILITY OF FACILITIES, INCLUDING COMPUTER RESOURCES, ROUTERS AND STORED DATA; THE USE OR INABILITY TO USE THE SERVICES; ANY OTHER WEBSITE ACCESSED TO OR FROM THE SERVICES; OR EVENTS BEYOND THE REASONABLE CONTROL OF THE COMPANY, EVEN IF THE COMPANY OR ANY OF ITS LAWFUL AGENTS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.
AGGREGATE LIABILITY. IN NO CASE WILL THE COMPANY, ITS AFFILIATES', AGENTS', LICENSORS', SUPPLIERS' AND THEIR RESPECTIVE DIRECTORS', OFFICERS' AND EMPLOYEES' CUMULATIVE TOTAL LIABILITY FOR ANY CAUSE WHATSOEVER (INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, TORT, NEGLIGENCE, GROSS NEGLIGENCE OR OTHERWISE) ARISING UNDER OR RELATING TO THE SERVICES BE MORE THAN THE VALUE OF THE FEES ACTUALLY PAID TO US BY YOU DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY.
ONU Health is liable without limitation where required by law, including for intent, gross negligence, fraud, and injury to life, body, or health. In cases of slight negligence, ONU Health shall only be liable for breaches of essential contractual obligations, and such liability shall be limited to damages that were foreseeable and typical for this type of agreement. ONU Health shall not be liable for indirect damages, loss of profit, or loss of data unless such loss is caused by intentional conduct, gross negligence, or a breach of essential obligations, and even then only to the extent permitted by law.
You acknowledge that the Services provide informational outputs and wellness estimates and that you remain responsible for how you use that information. To the extent permitted by law, ONU Health is not liable for decisions or actions taken by you based on the Services, including AI outputs, summaries, trend interpretations, or other informational materials, acts or omissions of Medical Providers in connection with ONU Doctors, and Medical Providers remain solely responsible for the clinical services they provide. Nothing in these Terms excludes liability that cannot be excluded under mandatory consumer law.
Assumption of Risk
You acknowledge that engaging in physical activity, fitness training, and lifestyle changes involves inherent risks, including the risk of injury or adverse health events. You further acknowledge that wearable data may be inaccurate and that the Services provide estimates rather than clinical measurements. You agree that you use the Services at your own discretion and risk and that you are responsible for evaluating whether any exercise, nutrition, or lifestyle decision is appropriate for you. If you have any health conditions or concerns, you should consult a healthcare professional before making significant changes based on the Services.
Indemnification
To the extent permitted by law, you agree to indemnify and hold ONU Health harmless from third-party claims, damages, liabilities, costs, and expenses arising out of your unlawful use of the Services, your violation of these Terms, or your upload of content that infringes rights of others. This indemnification obligation will not apply where prohibited by mandatory consumer law or where a claim arises from ONU Health’s own unlawful conduct.
Data Export, Backups, and Continuity
The Services may provide tools to view, download, or export certain data. Availability of export features may vary by feature and technical feasibility. You are responsible for maintaining your own backups of any User Content you consider important. We may change, limit, or discontinue certain export formats, provided that we do so in a reasonable manner and in compliance with applicable law.
Termination and Account Deletion
You may stop using the Services at any time. Where available in the Services, you may delete your account through in-app settings; otherwise, you may request account deletion by contacting support@onuhealth.com. We may suspend or terminate your access to the Services if you materially breach these Terms, misuse the Services, attempt to compromise security, or if continuing to provide the Services becomes unlawful. Where reasonably possible, we will provide notice and, where appropriate, an opportunity to remedy the issue before suspension or termination. In urgent cases (for example, suspected fraud, security threats, or legal compliance obligations), we may suspend access immediately without prior notice. If you believe a suspension or termination was made in error, you may contact support@onuhealth.com to request review. Data handling after deletion or termination is governed by our Privacy Policy, including retention obligations, technical deletion timelines, and your rights under applicable law.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer in the European Union, you retain the protection of mandatory consumer laws of your country of residence. Disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of Berlin, Germany, unless mandatory consumer law provides that you may bring claims in the courts of your place of residence.
Dispute Resolution
The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. ONU Health is not obligated and does not commit to participating in alternative dispute resolution proceedings before a consumer arbitration board unless required by law.
Notices
We may provide you with notices in any of the following methods: (1) via the Services, including by a banner or pop-up within the applicable Site, Account or elsewhere; (2) by e-mail, sent to the e-mail address you provided us; and/or (3) through any other means, including any phone number, SMS or text message or physical address you provided us. Such notice to you will be deemed received and effective upon receipt or twenty-four (24) hours after it was published or sent through any of the foregoing methods, unless otherwise indicated in the notice. If we choose to notify you through electronic communication, you agree to receive such communications, including but not limited to our applicable policies, statements, reports, invoices, receipts, disclosures, legal or regulatory statements or documents via electronic delivery.
Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY, AS IT LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF, AND REQUIRES YOU ARBITRATE DISPUTES WITH US. If you have a dispute with us, we will first seek to resolve such a dispute through our support team.
Except for disputes in which either party seeks equitable and other relief for the alleged unlawful use of intellectual property, copyrights, trademarks, trade names, logos, trade secrets or patents, any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, will be determined by binding arbitration. The location of the arbitration will be determined by the Company to be in either (i) the state of your residence or (ii) the county and state of our chosen legal counsel at the time of the dispute. The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Disputes will not be resolved in any other forum or venue. You agree that any arbitration will be conducted by a sole arbitrator. Pre-arbitration discovery will be limited to the greatest extent provided by the rules of AAA, the arbitration award will not include factual findings or conclusions of law, and no punitive damages will be awarded. Notwithstanding any other rules, no arbitration proceeding brought against the Company will be consolidated with any other arbitration proceeding without the Company’s written consent. Judgment may be entered upon any award granted in any arbitration in any court of competent jurisdiction in the county and state in which the Company maintains its principal office at the time the award is rendered, in the county and state where the Company is organized or incorporated or in any other court having jurisdiction. The arbitrator will, in the award, allocate all of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys’ fees of the prevailing party, against the party who did not prevail.
NOTICE: BOTH YOU AND THE COMPANY ARE AGREEING TO HAVE ALL DISPUTES, CLAIMS OR CONTROVERSIES ARISING OUT OF OR RELATING TO THIS AGREEMENT DECIDED BY NEUTRAL BINDING ARBITRATION AND ARE GIVING UP ANY RIGHTS IT MIGHT POSSESS TO HAVE THOSE MATTERS LITIGATED IN A COURT OR JURY TRIAL. BY AGREEING TO THIS ARBITRATION AGREEMENT, BOTH YOU AND THE COMPANY ARE GIVING UP THEIR RESPECTIVE JUDICIAL RIGHTS TO DISCOVERY AND APPEAL EXCEPT TO THE EXTENT THAT THEY ARE SPECIFICALLY PROVIDED FOR UNDER THIS AGREEMENT. BY AGREEING TO ARBITRATION, YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. IF ANY PARTY REFUSES TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, THAT PARTY MAY BE COMPELLED TO ARBITRATE UNDER FEDERAL OR STATE LAW. THIS ARBITRATION AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS TO THE EXTENT APPLICABLE, THE U.S. FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. BOTH YOU AND THE COMPANY CONFIRM THEIR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY.
Miscellaneous Legal Terms. These Terms, together with any additional terms you accept in the Services (for example, checkout terms for paid features) and the Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede prior agreements or understandings on the same subject. We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent, except where mandatory law provides otherwise. Our failure to enforce any provision is not a waiver of our right to do so later. If any provision is found invalid, the remainder remains in effect as stated in Severability. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and dispute provisions) will survive.
Force Majeure Situations
We are not liable for delays or failures to perform resulting from events beyond our reasonable control, including failures of networks, cloud providers, suppliers, power outages, or acts of government, provided we take reasonable steps to mitigate the impact.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intended economic and legal meaning of the original provision, to the extent permitted by law.
Changes to These Terms
We may update these Terms from time to time to reflect changes in the Services, legal requirements, or operational practices. If changes are material, we will provide reasonable notice through the Services, by email, or by other appropriate means. Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires explicit consent.
Interpretation
The division of this Agreement into sections and the insertion of headings are for convenience of reference only and shall not affect the construction or interpretation of this Agreement. In this Agreement, words importing the singular number include the plural and vice versa; words importing gender include all genders; and words importing persons include individuals, sole proprietors, partnerships, corporations, trusts and unincorporated associations.
Entire Agreement
This Agreement as it may be amended from time to time in accordance with these Terms, and all other legal notices and policies on this website, constitutes the entire agreement between you and the Company with respect to the use of the Services.
Amendment and Waiver
The Company reserves the right, in its discretion, to amend this Agreement at any time by posting amendments on this website. You are responsible for periodically reviewing the amendments on this website, and you are deemed to be aware of such amendments. If you do not agree to the amended terms and conditions, you shall immediately stop using this website. Access to this website or use of this website after any amendments have been posted shall constitute your acknowledgement and acceptance of the amended terms and conditions. No supplement, modification or amendment to this Agreement and no waiver of any provision of this Agreement shall be binding on the Company unless executed by the Company in writing. No waiver of any of the provisions of this Agreement shall be deemed to be or shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.
Severability
Any provision of this Agreement which is held by a court of competent jurisdiction to be illegal, invalid or unenforceable in such jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such illegality, invalidity or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the legality, validity or enforceability of such provision in any other jurisdiction.
Inurement
This Agreement shall inure to the benefit of and be binding upon each of us and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement and having received a copy of this Agreement.
Assignment
You shall not assign or transfer any of your rights or obligations under this Agreement without our prior written consent, which we may withhold at our sole and absolute discretion. Any actual or attempted assignment hereof by you contrary to the terms of this Agreement shall be null and void. We may, at its discretion, assign some or all our rights or obligations to a third party, without your consent or approval. If we are acquired by, sold to, or merged with a third-party entity, we reserve the right to transfer or assign all your user data as part of such merger, acquisition, sale, or change of control.
Contact
If you have questions about these Terms or the Services, you can contact us at:
support@onuhealth.com
Subject: Terms Request
Last Updated: March 4, 2026
These Terms of Use (“Terms”) govern your access to and use of the website, mobile applications, wearable devices (including the ONU Bracelet), artificial intelligence features, and all related digital services provided by ONU Health Inc. (collectively, the “Services”).
By creating an account, accessing, or using the Services, you agree to be legally bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.
Definitions.
In these Terms, “ONU Health,” “we,” “us,” or “our” means ONU Health Inc. “Services” means our website, mobile applications, firmware and software, wearable devices (including the ONU Bracelet), AI features, and all related digital services and content we provide. “User,” “you,” or “your” means the person accessing or using the Services. “ONU Bracelet” means the consumer wearable device and its associated firmware and companion software. “ONU AI” means any algorithmic, machine-learning, or artificial intelligence functionality that generates summaries, explanations, insights, classifications, or similar outputs. “User Content” means any content you upload, submit, store, transmit, or otherwise make available through the Services, including health documents, images, files, notes, and self-reported information. “Consumer” means a natural person acting for purposes outside their trade, business, craft, or profession. “Business User” means a user acting in a trade, business, craft, or profession. “ONU Doctors” means any optional feature that enables you to book or access consultations or communications with licensed healthcare professionals and/or third-party medical providers through or in connection with the Services.
Company Information
The provider of the Services under these Terms is:
ONU Health Inc.
2093 Philadelphia Pike, #2188
Claymont, DE 19703
United States
Operational Office (EU):
Chausseestrasse 37
10115 Berlin, Germany
support@onuhealth.com (Subject: Terms)
These Terms apply to all users worldwide who access or use the Services via website, mobile application, wearable device, or related interfaces.
Additional terms imposed by app stores, device operating system providers, or distribution platforms may apply to your download, installation, purchase, or billing. If there is a conflict between those platform terms and these Terms, the platform terms govern only to the extent necessary for platform-provided services (such as billing and refunds), and these Terms govern your use of the Services to the extent permitted by law.
What the Services Are and What We Provide
ONU Health provides a digital wellness platform designed to help users securely store, organize, and view personal health-related information and to better understand trends in wellness-relevant signals. Depending on the features you choose to use, the Services may allow you to upload documents such as lab results, prescriptions, or medical letters, enter self-reported information such as symptoms, medications, or lifestyle details, and connect integrations such as wearable devices or health platforms (for example, Apple Health) that you authorize. The Services may generate summaries, highlight patterns, and present educational or explanatory insights that are intended to support wellness understanding. Some features may include algorithmic outputs or AI-assisted explanations (“ONU AI”) that help translate and contextualize information you provide.
The Services are built for general wellness, personal awareness, and educational purposes. They are not intended to provide clinical care, replace professional medical judgment, or serve as a substitute for the advice of a licensed healthcare professional. The Services may evolve over time, and we may add, remove, or modify features. We may also offer optional plans or tiers in the future. Where relevant, we will provide appropriate notice and additional terms.
The Services may also include an optional feature called “ONU Doctors,” which facilitates access to consultations or communications with licensed healthcare professionals and/or third-party medical providers. ONU Health does not provide these clinical services itself. Any medical consultation, diagnosis, prescribing, or treatment (if available) is provided solely by the relevant medical professional or third-party provider under their own professional responsibility and applicable laws.
Medical Disclaimer and Regulatory Positioning
ONU Health is not a healthcare provider, clinic, hospital, or insurer, and we do not provide medical diagnosis, medical treatment, or medical advice. The ONU Bracelet and the Services are intended for consumer wellness and lifestyle monitoring and are not medical devices within the meaning of Regulation (EU) 2017/745 (EU Medical Device Regulation) unless we expressly state otherwise for a particular feature and region. The ONU Bracelet and the Services are also not cleared or approved by the U.S. Food and Drug Administration (FDA) as medical devices. Except for any ONU Doctors consultation that may be offered separately by licensed professionals, the Services are not designed to diagnose, treat, cure, mitigate, or prevent diseases or medical conditions, and they are not intended to be used for clinical decision-making.
Any metrics, summaries, wellness indicators, or “risk signals” provided by the Services are algorithmic and informational. They may be based on statistical modeling, general correlations, wearable sensor input, and user-provided information. They do not constitute medical conclusions, and they should not be interpreted as evidence that you do or do not have a medical condition. You should always consult a qualified healthcare professional for questions regarding symptoms, diagnoses, medications, treatment decisions, or laboratory results. If you believe you are experiencing a medical emergency, you should immediately contact emergency services. The Services are not intended for emergency use and should not be relied on in urgent or life-threatening situations.
If you use ONU Doctors, you acknowledge that any medical guidance you receive is provided by the licensed professional or medical provider, not by ONU Health. ONU Health is not responsible for clinical decisions, diagnosis, prescribing, or treatment outcomes provided through ONU Doctors, to the extent permitted by applicable law.
AI Features and Their Limitations
The Services may include proprietary artificial intelligence functionality (“ONU AI”) that can generate summaries, explanations, and wellness insights based on information you choose to upload, enter, or connect. You acknowledge that AI systems are probabilistic, may be trained on historical patterns, and may produce inaccurate, incomplete, misleading, or outdated outputs, including outputs that appear confident. AI outputs may omit relevant context and may not account for factors a licensed clinician would consider. ONU AI is not a replacement for professional medical judgment, and you are solely responsible for how you interpret or act on any output. You agree to use independent judgment, to verify information where appropriate, and to consult licensed healthcare professionals for medical questions or decisions. To the extent permitted by law, ONU Health does not guarantee that AI outputs will be correct, complete, or suitable for any particular purpose. Certain AI features may be labeled as experimental or beta and may change, be limited, or be discontinued. Where enabled, certain AI features may involve processing by third-party AI service providers (for example, OpenAI) as described in our Privacy Policy and subject to your consent settings. Users may withdraw consent at any time in the application settings (Settings → Privacy → AI Chat). Upon withdrawal, no further AI processing will occur. Additional terms for AI features apply and are available at: ONU AIs Terms of Service.
ONU Bracelet Device Terms.
The ONU Bracelet is a consumer wearable intended for general wellness and lifestyle monitoring available solely on shop.onuhealth.com. Availability of specific sensors, features, and metrics may vary by model, firmware version, region, and device compatibility. The ONU Bracelet and related firmware are designed to work together with the mobile application; certain features may require Bluetooth connectivity, a compatible operating system, and periodic updates. The ONU Bracelet is not intended for medical use and must not be used for diagnosis, clinical monitoring, or emergency situations.
Ordering, Delivery, and Returns (If Applicable). If we sell the ONU Bracelet to you directly, any purchase terms presented at checkout (including price, taxes, shipping costs, delivery, and return instructions) form part of the contract. If the ONU Bracelet is purchased through a third-party retailer, the retailer’s sales terms apply to the sale, and these Terms apply to your use of the device software and Services. Where EU consumer laws provide statutory rights related to delivery, returns, or withdrawal for distance sales, those rights remain unaffected.
Statutory Warranty and Legal Guarantee (EU Consumers). If you are a Consumer in the European Union and purchase the ONU Bracelet, you benefit from mandatory statutory warranty rights and the legal guarantee for consumer goods, including remedies if the device is defective or not as described, as provided by applicable law. Any voluntary manufacturer warranty we may offer is in addition to, and does not limit, these statutory rights.
Device Safety and Proper Use. You agree to use the ONU Bracelet safely and as intended. Wearable devices may cause skin irritation or discomfort in some individuals, particularly with prolonged wear, tight fit, moisture, friction, or sensitivities. You should keep the device clean and dry, ensure appropriate fit, discontinue use if irritation occurs, and consult a medical professional if symptoms persist. The ONU Bracelet contains a rechargeable battery and must be charged using compatible accessories and under safe conditions; do not expose the device to extreme temperatures, open flames, or liquids beyond its stated resistance rating. Water resistance is not permanent and can diminish with wear, impact, or damage; the ONU Bracelet is not a substitute for professional protective equipment.
Eligibility and Age Requirements
The Services are intended for adults. By using the Services, you represent that you are at least 18 years old, or that you are at least the minimum age required to use the Services in your jurisdiction and have obtained valid consent from a parent or legal guardian where required by law. The Services are not directed to children under 16 years of age, and we do not knowingly permit children under 16 to create accounts. If we become aware that an account has been created by a person below the permitted age, we may suspend or terminate that account and delete associated data in accordance with applicable law and our Privacy Policy.
You also represent that your use of the Services is permitted under the laws that apply to you. If your use of the Services is prohibited in your jurisdiction, you may not use the Services.
Account Registration, Credentials, and Security
Certain parts of the Services require an account. When you create an account, you agree to provide accurate, complete, and up-to-date information and to keep your account information current. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account, whether or not you authorized those activities. If you suspect unauthorized access, loss, theft, or misuse of your credentials, you must notify us promptly at support@onuhealth.com.
You agree not to share your account with others in a way that could compromise privacy or security. We may take reasonable steps to protect the Services and other users, including requiring you to reset your password, suspending suspicious access, or limiting certain functionality if we detect security risks.
User Content, Your Responsibilities, and License to Process Data
The Services may allow you to upload, store, or transmit content, including health documents, notes, images, files, and other information (“User Content”). You retain ownership of your User Content. However, in order for us to operate the Services, you grant ONU Health a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, and display your User Content to you, to create summaries or structured representations of it, and to use it in connection with providing the Services you request. This license is limited to what is reasonably necessary to operate the Services, maintain security, troubleshoot issues, provide customer support, and improve functionality. Where we improve the Services using data, we aim to use aggregated or de-identified information when feasible and consistent with applicable law, and we do not sell your health data.
You are solely responsible for ensuring that you have the legal right to upload or share any User Content, including content that contains personal data about you or others. If you upload information about another person, you represent that you have obtained all necessary rights and consents to do so. You also acknowledge that the accuracy of AI outputs and any insights depends on the accuracy, completeness, and context of the information you provide. You agree not to upload unlawful content, content that infringes intellectual property rights, or content that violates privacy rights.
Health Data and Explicit Consent
Certain User Content may include special category personal data such as health data. Where required by applicable law (including GDPR), we will request your explicit consent in the Services before processing such data for the purposes you choose (for example, generating summaries, insights, or trends). You control what you upload, enter, or connect. If you withdraw consent or delete certain inputs, some features may not function, and previously generated outputs may become unavailable or may need to be regenerated. For details on legal bases, retention, and your rights, please refer to our Privacy Policy.
Subscriptions
The Company may offer users the ability to purchase a subscription for the Services through the Apple App Store, or other external services authorized by the Company (each, an “External Service,” and any purchases made thereon, an “External Service Purchase”). If you purchase a subscription, it will automatically renew until you cancel, in accordance with the terms disclosed to you at the time of purchase, as further described below. If you cancel your subscription, you will continue to have access to your subscription benefits until the end of your subscription period, at which point it will expire.
If you are a California resident, this section serves as a clear and conspicuous notice pursuant to California's "Automatic Renewal Law" (Cal. Bus. & Prof. §17600, et seq) that discloses to you the terms of your subscription renewal, our cancellation policy, and instructions on how to cancel your subscription.
External Service Purchases and Subscriptions. If your External Service Purchase includes an automatically renewing subscription, then your external account associated with the External Service Purchase (“External Service Account”) will continue to be periodically charged for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, the subscription will automatically continue for the price and time period you agreed to when subscribing.
To cancel a subscription: If you do not want your subscription to renew automatically, or if you want to change or terminate your subscription, you must log in to your External Service Account and follow instructions to manage or cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the Mobile App from your device.
For example, if you subscribed using your Apple ID, cancellation is handled by Apple, not the Company. To cancel a purchase made with your Apple ID, go to Settings > iTunes & App Stores > [click on your Apple ID] > View Apple ID > Subscriptions, then find your Company subscription and follow the instructions to cancel. You can also request assistance at https://getsupport.apple.com.
If you initiate a chargeback or otherwise reverse a payment made with your External Service Account, the Company may terminate or downgrade your account immediately in its sole discretion, on the basis that you have determined that you do not want a Company paid subscription. If you purchase a subscription or paid feature through Apple’s App Store or Google Play, the app store may be the merchant of record and will process billing, renewals, cancellations, and refunds under its own terms and policies; in that case, you must manage your subscription through the relevant app store settings. Unless mandatory law provides otherwise, fees are non-refundable for partially used billing periods. Where EU consumer law grants withdrawal, cancellation, or refund rights, those rights remain unaffected. If we change prices for paid offerings, we will provide notice in advance where required and give you the option to cancel before changes take effect.
Referral and Rewards Program.
Program Overview. The Company may offer a referral and rewards program (“Rewards Program”) that allows you to invite friends and family to join Bevel and earn rewards, such as in-app content, free months of Bevel Pro, or other benefits as determined by the Company from time to time. Participation in the Rewards Program is subject to these Terms and any additional terms or conditions we may publish in connection with the Rewards Program. The Rewards Program is void where prohibited by law. To participate, you must use a unique referral code or link provided to you through the Services. Rewards will be credited only after the referred individual has completed account registration and met any other qualifying actions specified in the applicable Rewards Program terms.
Eligibility and Verification. Participation in the Rewards Program is subject to verification by the Company. We reserve the right to verify the authenticity of all referrals before distributing any rewards. Referrals will only be considered valid where the referred user is a new Bevel user who has not previously created an account with us, completes the required registration process, and meets all other eligibility requirements as determined by the Company in its sole discretion. All participants in the Rewards Program must meet the minimum age requirement for use of the Services. You represent and warrant that any referred individual whose contact information you provide has consented to receive communications about the Rewards Program. The collection and use of information about referred individuals prior to their registration is governed by our Privacy Policy.
Prohibited Conduct. You may not abuse, manipulate, or exploit the Rewards Program in any way, including without limitation by creating fake or duplicate accounts, using automated tools or bots to generate referrals, engaging in spamming or other deceptive practices, or otherwise acting in bad faith or contrary to the intent of the Rewards Program. The Company's determination of whether any conduct constitutes abuse, bad faith, or a violation of the Rewards Program shall be final and made in the Company's sole discretion. We reserve the right to withhold, cancel, or claw back any rewards where we determine, in our sole discretion, that a participant has engaged in any prohibited conduct, without any liability to you and without any obligation to disclose our reasoning. You represent and warrant that you will only send referral invitations to individuals who have consented to receive such communications, and that you will not use the referral feature to send unsolicited commercial messages in violation of applicable law, including the CAN-SPAM Act or the Telephone Consumer Protection Act (TCPA).
Modifications and Termination. The Company reserves the right, in its sole discretion and at any time, to modify, suspend, or terminate the Rewards Program, or to change the nature, availability, or value of any rewards, with or without notice. Subject to advance notice as required by applicable law, any rewards earned prior to termination will be honored only to the extent they have already been redeemed, and unredeemed rewards may be forfeited upon termination of the Rewards Program.
No Cash Value. Rewards have no cash value and may not be sold, transferred, exchanged for cash, or redeemed for anything other than the specific benefit offered. Rewards are non-transferable except as expressly permitted by the Company. Notwithstanding the foregoing, to the extent any accumulated in-app credits or benefits may be characterized as stored value or gift cards under applicable state law, including unclaimed property and escheatment laws, such credits shall be subject to applicable law.
Tax Obligations. You are solely responsible for any tax obligations arising from your participation in the Rewards Program. The Company makes no representations regarding the tax treatment of any rewards and reserves the right to require you to provide tax information as a condition of receiving rewards. If the aggregate fair market value of rewards you exceed a certain amount that would require the Company to report such income, the Company may be required to report such rewards to the Internal Revenue Service and issue you a Form 1099-MISC. As a condition of receiving rewards with an aggregate fair market value exceeding applicable IRS reporting thresholds, if requested by the Company, you agree to provide the Company with a completed IRS Form W-9 (or IRS Form W-8BEN if you are not a U.S. person). The Company reserves the right to withhold rewards pending your timely submission of any required tax documentation.
Termination of Participation. We reserve the right to suspend or terminate your participation in the Rewards Program at any time and for any reason, including if we reasonably believe you have violated these Terms or acted contrary to the intent of the Rewards Program.
Your License to the Services
Subject to your payment of applicable fees and continued compliance with this Agreement and any separate agreements we may have with you, we hereby grant you a limited, non-exclusive, revocable, non-transferable, non-sublicensable license to access the Services as authorized in these Terms. Except for the limited license to access the Services identified in the preceding paragraph, you acknowledge that nothing contained in these Terms shall be construed as granting or conferring to you, by implication, estoppel or otherwise, any right, title, or interest to any intellectual property of the Company, our third-party service providers or any other third party, including any (i) inventions (whether patentable or not in any country), patents, patent applications, invention disclosures, improvements, trade secrets, proprietary information, know how, information, or technical data; (ii) copyright protected works, copyright registrations, mask works, mask work registrations or applications in the United States or any foreign country; (iii) trademarks, trademark registrations, service marks, logos or applications therefor in the United States or any foreign country; (iv) trade secrets; or (v) any other tangible or intangible proprietary rights anywhere in the world.
Restrictions On Use
You agree that you will not:
1.
distribute the Services for any purpose, including, without limitation, compiling an internal database, redistributing or reproducing the Services by way of the press or media or through any commercial network, cable or satellite system;
2.
create derivative works of, reverse engineer, decompile, disassemble, adapt, translate, transmit, arrange, modify, copy, bundle, sell, sublicense, export, merge, transfer, adapt, loan, rent, lease, assign, share, outsource, host, publish, make available to any person or otherwise use, either directly or indirectly, the Services in whole or in part, in any form or by any means whatsoever, be they physical, electronic or otherwise;
3.
permit, allow or do anything that would infringe or otherwise prejudice the proprietary rights of the Company or its licensors or allow any third party to access the Services;
4.
prob, scan or test the vulnerability of the Services and any system or network;
5.
breach or otherwise circumvent any security or authentication measures;
6.
access, tamper with, or use non-public areas or parts of the Services, or shared areas of the Services you have not been invited to;
7.
access, search, or create accounts for the Services by any means other than our publicly supported interfaces;
8.
promote or advertise products or services other than your own without appropriate authorization;
9.
circumvent storage space, usage, or transaction limits for improper means, including attempting to circumvent our fees;
10.
publish or share materials that are unlawful or indecent, or that contain extreme acts of violence or terrorist activity;
11.
advocate bigotry or hatred against any person or group of people based on their race, religion, ethnicity, sex, gender identity, sexual orientation, disability, or impairment;
12.
harass or abuse our personnel or representatives or agents performing services on
13.
behalf of the Company;
14.
storing, publishing or sharing material that is fraudulent, defamatory, or misleading; or
15.
violate the law in any way.
License Grant to Your Content
Except for your non-public personal information, you hereby grant to the Company the perpetual, unlimited, royalty-free, worldwide, non-exclusive, irrevocable, transferable license to use, display, reproduce and store any Content or other information you provide on or through the Services or which is sent to the Company by email or other correspondence. The Company shall not be obligated to provide you compensation of any sort for such license. The Company is not subject to any obligations of confidentiality regarding any such Content or information unless specifically agreed to by the Company in writing or required by law. You represent and warrant that you have the right to grant the license set out above.
EU Consumers Right of Withdrawal
If you are a Consumer located in the European Union and you purchase paid digital services or subscriptions from us directly (and not exclusively through an app store), you generally have the right to withdraw from the contract within fourteen (14) days without giving any reason. The withdrawal period expires fourteen (14) days after the day the contract is concluded. To exercise the right of withdrawal, you must inform us of your decision to withdraw by an unequivocal statement (for example, by email to support@onuhealth.com with subject “Withdrawal”). If you request that the digital service begins during the withdrawal period, you acknowledge that we may ask you to provide the legally required express request and acknowledgement (including, where applicable, acknowledgement that you lose the right of withdrawal once the service is fully performed). Where mandatory law requires, we will provide the required withdrawal information, instructions, and any model withdrawal form in the purchase flow or subscription screen.
Acceptable Use and Prohibited Conduct
You agree to use the Services responsibly and lawfully. You may not use the Services in a way that interferes with their normal operation, compromises security, attempts unauthorized access to systems or other users’ accounts, or violates applicable laws. You may not reverse engineer, decompile, disassemble, or attempt to derive source code from the Services except to the extent such restrictions are prohibited by law. You may not use the Services to distribute malware, scrape or harvest data at scale, or engage in automated access that degrades performance or circumvents usage limits.
You may not misrepresent the Services as medical care or use the Services to provide medical advice to others. You may not use the Services to violate privacy rights, upload illegal content, or infringe intellectual property rights. If we reasonably believe that you have violated these Terms, we may suspend or terminate your access to the Services, remove content, or take other actions necessary to protect the Services and other users.
External Services
The Services may enable connections to third-party services, applications, or platforms, such as Apple Health, Google Fit, or other wearable ecosystems, that you choose to link. These third-party services are not controlled by ONU Health. Their availability, accuracy, and functionality depend on those third parties. ONU Health does not guarantee that third-party integrations will be continuously available or error-free. We are not responsible for the terms, policies, or data practices of third parties, and your use of third-party services is governed by their own terms and privacy policies.
If third-party data is imported into the Services, you acknowledge that it may be incomplete, delayed, or inaccurate. ONU Health is not liable for errors originating from third-party services or for decisions made based on third-party data.
ONU Doctors
The Services may offer access to a feature called “ONU Doctors,” which enables you to book or access consultations or communications with licensed healthcare professionals and/or third-party medical providers (“Medical Providers”). Availability varies by location, provider capacity, and legal restrictions.
ONU Health does not provide medical treatment. Medical Providers are solely responsible for the medical services they provide, including clinical decisions, documentation, diagnosis, prescribing (if applicable), and compliance with professional and legal obligations.
ONU Doctors is not for emergencies. If you believe you are experiencing a medical emergency or urgent, life-threatening symptoms, contact local emergency services immediately.
No guarantee. ONU Health does not guarantee that a Medical Provider will be available at a particular time, that a consultation will result in a diagnosis, treatment plan, prescription, referral, or any specific outcome, or that services are available in all jurisdictions.
Prescriptions. Where legally permitted, a Medical Provider may determine that prescription support is clinically appropriate. Not all conditions can be treated remotely and not all medications can be prescribed remotely. ONU Health does not sell prescription medicines.
Your responsibilities. You are responsible for providing accurate and complete information (including symptoms, medications, allergies, and relevant history). Incomplete or inaccurate information may affect the safety or usefulness of any guidance.
Data sharing for consultations. To enable ONU Doctors, ONU Health may share relevant data you provide or store in the Services (such as questionnaire inputs, uploaded documents, wearable metrics, and chat messages) with the Medical Provider, in accordance with your settings, any consent flows presented to you, and our Privacy Policy.
Fees and promotions. If fees apply, they will be displayed before booking or initiating a consultation. Any “free” or promotional offers are limited, may be subject to conditions disclosed at the time of offer, and may be changed or withdrawn where permitted by law.
Third-party terms. Where ONU Doctors is delivered via a third-party Medical Provider platform, additional terms may apply. In case of conflict, the Medical Provider’s terms govern the medical service relationship.
Availability, Updates, and Changes to the Services
We strive to provide reliable access to the Services, but you acknowledge that downtime, errors, and interruptions may occur. The Services may depend on cloud infrastructure, network connections, device compatibility, and ongoing technical maintenance. We do not guarantee uninterrupted availability or that the Services will always function without defects.
We may modify, update, or discontinue parts of the Services, including AI models, data displays, integrations, or features. We may also introduce new functionality. If changes are material and affect your use significantly, we will provide reasonable notice via the app, email, or website, where practicable and required by law. You acknowledge that continuous improvement and updates are part of modern digital services and that features may change over time.
Intellectual Property and Ownership
All software, algorithms, user interface elements, designs, trademarks, logos, and brand elements associated with the Services are owned by ONU Health or our licensors and are protected by intellectual property laws. Except for the limited right to use the Services in accordance with these Terms, nothing in these Terms grants you ownership rights in the Services. You may not use our trademarks or brand elements without prior written permission.
If you provide feedback, suggestions, or ideas about the Services, you grant ONU Health the right to use that feedback without restriction or compensation, to the extent permitted by law, for the purpose of improving the Services.
License to Use the Services
Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own lawful, non-commercial purposes (unless we expressly allow otherwise). This license does not permit you to copy, modify, distribute, sell, lease, sublicense, or create derivative works of any part of the Services, except to the extent such restrictions are prohibited by mandatory law.
Warranty Disclaimer
To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, error-free operation, or that the Services will meet your requirements. We do not warrant the accuracy, completeness, or reliability of any metrics, insights, summaries, or AI outputs, including those derived from wearable sensors or third-party integrations. Wearable sensors can be affected by numerous factors such as movement, fit, skin conditions, environmental interference, and device limitations, and readings may be inaccurate. However, if you are a Consumer in the European Union, nothing in these Terms limits mandatory statutory rights, including rights relating to conformity of digital services and, where applicable, the legal guarantee for consumer goods. Any disclaimers apply only to the extent permitted by mandatory law.
EU Consumer Rights for Digital Services.
If you are a Consumer in the European Union, you have mandatory statutory rights that cannot be excluded or limited by these Terms. Where the Services are provided against payment (including subscriptions) or in exchange for a legal form of consideration under applicable law, we are required to provide the Services in conformity with the contract and applicable legal requirements. If the Services are not in conformity, you may have statutory remedies, which can include the right to have the issue remedied, to receive an appropriate price reduction, or to terminate the contract, depending on the circumstances and applicable law. Nothing in these Terms affects your mandatory consumer rights.
Limitations on Liability and Disclaimers
NO WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE AGREEMENT WITH YOU, THE SERVICES ARE PROVIDED “AS IS” WITHOUT ANY REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS, OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES AS TO UNINTERRUPTED OR ERROR-FREE OPERATION, AVAILABILITY, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, LEGALITY, SUITABILITY, PRIVACY, SECURITY, MERCHANTABILITY, QUALITY, TITLE, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE.
NO SPECIAL DAMAGES. IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, AGGRAVATED, ECONOMIC OR CONSEQUENTIAL DAMAGES, HOWSOEVER CAUSED, INCLUDING BUT NOT LIMITED TO: DAMAGES FOR LOSS OF USE, LOST PROFITS OR LOST SAVINGS, EVEN IF THE COMPANY OR ANY OF ITS LAWFUL AGENTS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.
ADDITIONAL LIMITATION. IN NO EVENT WILL COMPANY, ITS AFFILIATES, AGENTS, LICENSORS, SUPPLIERS OR THEIR RESPECTIVE DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE FOR DAMAGES OR LOSSES RESULTING FROM: VIRUSES, DATA CORRUPTION, FAILED MESSAGES, TRANSMISSION ERRORS OR PROBLEMS; TELECOMMUNICATIONS SERVICE PROVIDERS; LINKS TO THIRD PARTY WEBSITES; THE INTERNET BACKBONE; PERSONAL INJURY; THIRD PARTY CONTENT, PRODUCTS OR SERVICES; DAMAGES OR LOSSES CAUSED BY YOU OR YOUR RESPECTIVE EMPLOYEES, AGENTS OR SUBCONTRACTORS; LOSS OF USE OR LACK OF AVAILABILITY OF FACILITIES, INCLUDING COMPUTER RESOURCES, ROUTERS AND STORED DATA; THE USE OR INABILITY TO USE THE SERVICES; ANY OTHER WEBSITE ACCESSED TO OR FROM THE SERVICES; OR EVENTS BEYOND THE REASONABLE CONTROL OF THE COMPANY, EVEN IF THE COMPANY OR ANY OF ITS LAWFUL AGENTS OR EMPLOYEES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM.
AGGREGATE LIABILITY. IN NO CASE WILL THE COMPANY, ITS AFFILIATES', AGENTS', LICENSORS', SUPPLIERS' AND THEIR RESPECTIVE DIRECTORS', OFFICERS' AND EMPLOYEES' CUMULATIVE TOTAL LIABILITY FOR ANY CAUSE WHATSOEVER (INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, TORT, NEGLIGENCE, GROSS NEGLIGENCE OR OTHERWISE) ARISING UNDER OR RELATING TO THE SERVICES BE MORE THAN THE VALUE OF THE FEES ACTUALLY PAID TO US BY YOU DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY.
ONU Health is liable without limitation where required by law, including for intent, gross negligence, fraud, and injury to life, body, or health. In cases of slight negligence, ONU Health shall only be liable for breaches of essential contractual obligations, and such liability shall be limited to damages that were foreseeable and typical for this type of agreement. ONU Health shall not be liable for indirect damages, loss of profit, or loss of data unless such loss is caused by intentional conduct, gross negligence, or a breach of essential obligations, and even then only to the extent permitted by law.
You acknowledge that the Services provide informational outputs and wellness estimates and that you remain responsible for how you use that information. To the extent permitted by law, ONU Health is not liable for decisions or actions taken by you based on the Services, including AI outputs, summaries, trend interpretations, or other informational materials, acts or omissions of Medical Providers in connection with ONU Doctors, and Medical Providers remain solely responsible for the clinical services they provide. Nothing in these Terms excludes liability that cannot be excluded under mandatory consumer law.
Assumption of Risk
You acknowledge that engaging in physical activity, fitness training, and lifestyle changes involves inherent risks, including the risk of injury or adverse health events. You further acknowledge that wearable data may be inaccurate and that the Services provide estimates rather than clinical measurements. You agree that you use the Services at your own discretion and risk and that you are responsible for evaluating whether any exercise, nutrition, or lifestyle decision is appropriate for you. If you have any health conditions or concerns, you should consult a healthcare professional before making significant changes based on the Services.
Indemnification
To the extent permitted by law, you agree to indemnify and hold ONU Health harmless from third-party claims, damages, liabilities, costs, and expenses arising out of your unlawful use of the Services, your violation of these Terms, or your upload of content that infringes rights of others. This indemnification obligation will not apply where prohibited by mandatory consumer law or where a claim arises from ONU Health’s own unlawful conduct.
Data Export, Backups, and Continuity
The Services may provide tools to view, download, or export certain data. Availability of export features may vary by feature and technical feasibility. You are responsible for maintaining your own backups of any User Content you consider important. We may change, limit, or discontinue certain export formats, provided that we do so in a reasonable manner and in compliance with applicable law.
Termination and Account Deletion
You may stop using the Services at any time. Where available in the Services, you may delete your account through in-app settings; otherwise, you may request account deletion by contacting support@onuhealth.com. We may suspend or terminate your access to the Services if you materially breach these Terms, misuse the Services, attempt to compromise security, or if continuing to provide the Services becomes unlawful. Where reasonably possible, we will provide notice and, where appropriate, an opportunity to remedy the issue before suspension or termination. In urgent cases (for example, suspected fraud, security threats, or legal compliance obligations), we may suspend access immediately without prior notice. If you believe a suspension or termination was made in error, you may contact support@onuhealth.com to request review. Data handling after deletion or termination is governed by our Privacy Policy, including retention obligations, technical deletion timelines, and your rights under applicable law.
Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer in the European Union, you retain the protection of mandatory consumer laws of your country of residence. Disputes arising out of or in connection with these Terms shall be subject to the jurisdiction of Berlin, Germany, unless mandatory consumer law provides that you may bring claims in the courts of your place of residence.
Dispute Resolution
The European Commission provides an Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. ONU Health is not obligated and does not commit to participating in alternative dispute resolution proceedings before a consumer arbitration board unless required by law.
Notices
We may provide you with notices in any of the following methods: (1) via the Services, including by a banner or pop-up within the applicable Site, Account or elsewhere; (2) by e-mail, sent to the e-mail address you provided us; and/or (3) through any other means, including any phone number, SMS or text message or physical address you provided us. Such notice to you will be deemed received and effective upon receipt or twenty-four (24) hours after it was published or sent through any of the foregoing methods, unless otherwise indicated in the notice. If we choose to notify you through electronic communication, you agree to receive such communications, including but not limited to our applicable policies, statements, reports, invoices, receipts, disclosures, legal or regulatory statements or documents via electronic delivery.
Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY, AS IT LIMITS THE MANNER IN WHICH YOU MAY SEEK RELIEF, AND REQUIRES YOU ARBITRATE DISPUTES WITH US. If you have a dispute with us, we will first seek to resolve such a dispute through our support team.
Except for disputes in which either party seeks equitable and other relief for the alleged unlawful use of intellectual property, copyrights, trademarks, trade names, logos, trade secrets or patents, any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this Agreement to arbitrate, will be determined by binding arbitration. The location of the arbitration will be determined by the Company to be in either (i) the state of your residence or (ii) the county and state of our chosen legal counsel at the time of the dispute. The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Disputes will not be resolved in any other forum or venue. You agree that any arbitration will be conducted by a sole arbitrator. Pre-arbitration discovery will be limited to the greatest extent provided by the rules of AAA, the arbitration award will not include factual findings or conclusions of law, and no punitive damages will be awarded. Notwithstanding any other rules, no arbitration proceeding brought against the Company will be consolidated with any other arbitration proceeding without the Company’s written consent. Judgment may be entered upon any award granted in any arbitration in any court of competent jurisdiction in the county and state in which the Company maintains its principal office at the time the award is rendered, in the county and state where the Company is organized or incorporated or in any other court having jurisdiction. The arbitrator will, in the award, allocate all of the costs of the arbitration, including the fees of the arbitrator and the reasonable attorneys’ fees of the prevailing party, against the party who did not prevail.
NOTICE: BOTH YOU AND THE COMPANY ARE AGREEING TO HAVE ALL DISPUTES, CLAIMS OR CONTROVERSIES ARISING OUT OF OR RELATING TO THIS AGREEMENT DECIDED BY NEUTRAL BINDING ARBITRATION AND ARE GIVING UP ANY RIGHTS IT MIGHT POSSESS TO HAVE THOSE MATTERS LITIGATED IN A COURT OR JURY TRIAL. BY AGREEING TO THIS ARBITRATION AGREEMENT, BOTH YOU AND THE COMPANY ARE GIVING UP THEIR RESPECTIVE JUDICIAL RIGHTS TO DISCOVERY AND APPEAL EXCEPT TO THE EXTENT THAT THEY ARE SPECIFICALLY PROVIDED FOR UNDER THIS AGREEMENT. BY AGREEING TO ARBITRATION, YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. IF ANY PARTY REFUSES TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, THAT PARTY MAY BE COMPELLED TO ARBITRATE UNDER FEDERAL OR STATE LAW. THIS ARBITRATION AGREEMENT EVIDENCES A TRANSACTION IN INTERSTATE COMMERCE, AND THUS TO THE EXTENT APPLICABLE, THE U.S. FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION. BOTH YOU AND THE COMPANY CONFIRM THEIR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY.
Miscellaneous Legal Terms. These Terms, together with any additional terms you accept in the Services (for example, checkout terms for paid features) and the Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede prior agreements or understandings on the same subject. We may assign or transfer our rights and obligations under these Terms as part of a merger, acquisition, corporate restructuring, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent, except where mandatory law provides otherwise. Our failure to enforce any provision is not a waiver of our right to do so later. If any provision is found invalid, the remainder remains in effect as stated in Severability. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and dispute provisions) will survive.
Force Majeure Situations
We are not liable for delays or failures to perform resulting from events beyond our reasonable control, including failures of networks, cloud providers, suppliers, power outages, or acts of government, provided we take reasonable steps to mitigate the impact.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the intended economic and legal meaning of the original provision, to the extent permitted by law.
Changes to These Terms
We may update these Terms from time to time to reflect changes in the Services, legal requirements, or operational practices. If changes are material, we will provide reasonable notice through the Services, by email, or by other appropriate means. Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms, except where applicable law requires explicit consent.
Interpretation
The division of this Agreement into sections and the insertion of headings are for convenience of reference only and shall not affect the construction or interpretation of this Agreement. In this Agreement, words importing the singular number include the plural and vice versa; words importing gender include all genders; and words importing persons include individuals, sole proprietors, partnerships, corporations, trusts and unincorporated associations.
Entire Agreement
This Agreement as it may be amended from time to time in accordance with these Terms, and all other legal notices and policies on this website, constitutes the entire agreement between you and the Company with respect to the use of the Services.
Amendment and Waiver
The Company reserves the right, in its discretion, to amend this Agreement at any time by posting amendments on this website. You are responsible for periodically reviewing the amendments on this website, and you are deemed to be aware of such amendments. If you do not agree to the amended terms and conditions, you shall immediately stop using this website. Access to this website or use of this website after any amendments have been posted shall constitute your acknowledgement and acceptance of the amended terms and conditions. No supplement, modification or amendment to this Agreement and no waiver of any provision of this Agreement shall be binding on the Company unless executed by the Company in writing. No waiver of any of the provisions of this Agreement shall be deemed to be or shall constitute a waiver of any other provision (whether or not similar) nor shall such waiver constitute a continuing waiver unless otherwise expressly provided.
Severability
Any provision of this Agreement which is held by a court of competent jurisdiction to be illegal, invalid or unenforceable in such jurisdiction shall, as to that jurisdiction, be ineffective to the extent of such illegality, invalidity or unenforceability and shall otherwise be enforced to the maximum extent permitted by law, all without affecting the remaining provisions of this Agreement or affecting the legality, validity or enforceability of such provision in any other jurisdiction.
Inurement
This Agreement shall inure to the benefit of and be binding upon each of us and our respective successors and permitted assigns. You acknowledge having read this Agreement before accepting it, having the authority to accept this Agreement and having received a copy of this Agreement.
Assignment
You shall not assign or transfer any of your rights or obligations under this Agreement without our prior written consent, which we may withhold at our sole and absolute discretion. Any actual or attempted assignment hereof by you contrary to the terms of this Agreement shall be null and void. We may, at its discretion, assign some or all our rights or obligations to a third party, without your consent or approval. If we are acquired by, sold to, or merged with a third-party entity, we reserve the right to transfer or assign all your user data as part of such merger, acquisition, sale, or change of control.
Contact
If you have questions about these Terms or the Services, you can contact us at:
support@onuhealth.com
Subject: Terms Request
Last Updated: March 4, 2026