See the whole picture.
What matters, what to check, and where to go from here.
- 01A LITTLE MORE CLARITY
Which questions fit a message?
A message can be useful for explaining a non-urgent question, asking what a report term means, or clarifying the next step from an existing care conversation. It is not an emergency channel. Whether a particular clinician can advise you depends on service availability, your location and the question itself.
Ask the ONU team - 02A LITTLE MORE CLARITY
Write the message so it can be answered
Start with the main question. Add when the issue began, relevant symptoms, current medicines and what you have already been told. Attach original records only through the secure care channel offered by the provider. Avoid sending a long list of numbers without dates, units or a reason for the question.
- 03A LITTLE MORE CLARITY
Check response times and what is included
Before paying or submitting, confirm the clinician, fee, expected response time and whether follow-up questions are included. Ask what happens if your concern needs an examination or a test. A message service should explain its limits instead of leaving you to guess whether waiting is appropriate.
- 04A LITTLE MORE CLARITY
Know when to use another route
If symptoms are urgent, worsening or require hands-on assessment, use an appropriate local service. Keep the final reply and any agreed follow-up with your records. Open the ONU app to check the actual care options available to your account; this website does not confirm clinician availability.
Understand the available care pathways.
