ONU Health AI Terms of Service (European Union)
Our AI Terms are different depending on the region you live in
Outside of the United Kingdom, Brazil, or the European Region: The ONU AIs Terms of Service govern the use of our Generative AI products and features by users outside of the UK, Brazil, and the European Region.
United Kingdom: The ONU Meta AIs Terms of Service govern the use of our Generative AI products and features if you live in the United Kingdom.
Brazil: The Brazil ONU AIs Terms of Service govern the use of our Generative AI products and features if you live in Brazil.
European Region: The EU ONU AIs Terms of Service govern the use of our Generative AI products and features if you live in the European Region.
Effective Date: March 5, 2026
These ONU AI Terms of Service (EU) (“AI Terms”) apply when you access and use ONU AI and any artificial intelligence features, models, tools, software, documentation, and generative functionalities we make available through the ONU Health mobile application, website, APIs, wearable integrations (including the ONU Bracelet), or other ONU Health services (collectively, “AI Services”).
These AI Terms are a legally binding agreement between you and ONU Health Inc. (“ONU,” “we,” “our,” or “us”). They supplement and are incorporated into the ONU Health Terms of Use and our Privacy Policy (together with these AI Terms, the “Terms”). If there is a conflict between these AI Terms and the ONU Health Terms of Use regarding AI Services, these AI Terms control for AI Services.
By accessing or using the AI Services, you agree to these AI Terms.
Your Commitments
Eligibility
Without limiting the ONU Terms of Use or any other applicable terms or policies, you cannot access AIs if you are under the age of 13 (or such greater age required in your country or territory) or if you are prohibited from receiving our services or software under applicable laws.
Acceptable Uses
You may not access, use, or allow others to access or use AIs in any manner that would be unlawful (including but not limited to any manner that promotes, contributes to, or encourages illegal or unlawful activity), including conduct that describes, encourages, supports, or distributes in any form child sexual abuse materials. You may not generate, promote, disseminate, or otherwise use or facilitate content that may harm other individuals, including to encourage self-harm, discrimination, bullying, humiliation, and/or other emotional harms. This also includes causing harm by using AIs to: (i) deploy subliminal, manipulative, or deceptive techniques to distort behavior by impairing decision making; or (ii) exploit people due to their age, disability, or a specific social or economic situation to distort their behavior. You may not evaluate or classify individuals based on social behavior or personal traits that leads to detrimental or unfavorable treatment, either in a context unrelated to the original data or that is unjustified or disproportionate. You may not engage in predictive policing or criminal risk assessments based on profiling or assessing personality traits and characteristics. You may not engage in the untargeted scraping of facial images from the internet or CCTV footage to build facial recognition databases. You may not engage in emotion recognition in the workplace or education, save as permitted by applicable law. You may not categorise people based on their biometric data to deduce or infer their race, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation. You may not engage in real-time biometric identification in publicly accessible spaces for the purposes of law enforcement, save as permitted by applicable law. You may not present a risk of death or bodily harm to individuals (including in relation to illegal drugs, weapons, or self-harm). You may not generate, promote, disseminate, or otherwise use or facilitate adult content, such as erotic chat, pornography, and content meant to arouse sexual excitement. You may not deceive or mislead others, including but not limited to activity related to plagiarism, scams, phishing or malware, and furtherance of misinformation or disinformation. You may not generate, promote, disseminate, or otherwise use or facilitate content that may violate or infringe upon the rights of others (including but not limited to intellectual property rights and privacy rights). You may not solicit professional advice (including but not limited to medical, psychological, financial, or legal advice) or content to be used for the purpose of engaging in other regulated activities (including but not limited to political campaigning or lobbying). No statements, responses, or content generated by AIs should be interpreted as an offer or provision of professional care or as a substitute for consultation with a qualified provider. You may not override safety or privacy filters, controls, or mechanisms.
Prompts, Results, and Other Content
Rights to Content
AIs allow you to provide materials for processing, which could include text, documents, images, or recordings, depending on the integration (together, “Prompts”) and will generate a response (“Outputs”) based on your Prompts, as well as any feedback you provide (“Feedback”) collectively, “Content”. You may not provide Prompts or use AIs in any way that infringes or violates someone else’s rights, including but not limited to privacy and intellectual property rights. Except as expressly provided in these Terms, you retain all right, title, and interest – including any intellectual property rights – that you have in and to your Prompts. You agree that your provision of Prompts will not violate these Terms, including the Acceptable Uses, and other policies that apply to your use of AIs.
Media Processing
Depending on where you are located, you can have the option to engage with AIs by providing media (e.g., images, audio, video, etc.). For example, you can speak to ONU AI, provide media for interpretation, or ask questions about media. To work, each time you provide media, the AI technology may transform and represent the media into technical representations (including embeddings) to understand the media and provide the requested service. By providing media to AIs for processing, you represent, warrant and agree that you have, and otherwise provide to ONU, any appropriate permission(s) or consents from persons depicted in such media to conduct such processing.
Personal Information
The ONU Privacy Policy explains how we process your personal information in the context of AIs, including how we use your interactions with AIs to improve AI at ONU. Interactions include information you or others exchange with AIs like Content or messages. When information is shared with AIs, the AIs will sometimes retain and use that information. Do not share information that you don’t want the AIs to use and retain, such as information about sensitive topics. ONU may share certain information with select partners and service providers to provide you with the most relevant information and functionality in connection with our AIs, consistent with our Privacy Policy. By using AIs, you instruct us to share information for this purpose. In some cases, ONU will review your interactions with AIs, including the content of your conversations with or messages to AIs, and this review can be automated or manual (human), including through vetted third-party vendors under confidentiality and security obligations. Depending on where you reside, you or an authorized agent may have the right to request access to your personal information from ONU in a portable format, deletion of your personal information, or correction of your personal information, subject to certain exceptions. To learn more about how you can access and delete your personal information we process in the context of AIs, and exercise any applicable rights, please review our Privacy Policy and any in-app privacy controls (where available). It is important that you review these materials before you try to delete any personal information or delete or deactivate your account. Depending on how you use AIs, deleting individual messages, entire threads, or even your account may not delete our copy of your personal information retained for legal compliance, security, fraud prevention, and system integrity.
Accuracy and Warning Regarding Content
AIs are a new technology that are still improving in accuracy. As such the accuracy of any content, including Outputs cannot be guaranteed and Outputs may be disturbing or upsetting. You should not rely upon Outputs for any purpose or use Outputs to inform professional advice or decisions related to medicine, finance, law or pharmaceuticals. If you plan to use Outputs for any reason, it is your sole responsibility to verify Outputs. AIs and any content may not reflect accurate, complete or current information. The AIs will generate Content based on Prompts that you provide. The specific Content that the AIs will return based on your Prompts cannot be predicted in advance. AIs might generate content that you consider offensive or objectionable and/or that does not represent ONU’s views. By agreeing to these Terms and by using AIs, you recognize and assume the risk that the Prompts you provide might result in generation of content that you consider offensive or objectionable. You also recognize and agree that you – not ONU – are responsible for your use of, response to, and/or any actions you take in relation to content generated by the AIs based on your Prompts.
ONU's Rights
ONU’s Rights Regarding Content
ONU uses Content and related information, including through automated or manual (i.e. human) review and through third-party vendors in some instances, including to provide, maintain, and improve ONU services and features, to conduct and support research, to monitor your use of AIs for compliance with these Terms and applicable laws and to report violations of applicable laws or regulations as required by law or as otherwise requested by a court order or government authority, to remove unsafe, discriminatory, or other Content that violates these Terms or other applicable policies and terms, and to suspend or remove accounts that violate these Terms with respect to your use of AIs.
Suspension and Termination
If we determine that you have breached these Terms or other applicable terms and policies, we may suspend or permanently disable your access to AIs or other ONU services or features, and we may permanently disable or delete your account including where we are required to do so for legal reasons.
Ownership of AIs
We retain all our respective rights, title, and interest, including intellectual property rights, in and to AIs. ONU is the provider of the AIs and other than the rights of access and use expressly granted in these Terms, these Terms do not grant you any right, title, or interest in or to the AIs.
Third Party Materials and AI
AIs may use or be used in connection with content, services, features, and integrations (including AI tools) provided by third parties (“Third Party Materials and AI”). ONU is not the provider of these Third Party Materials and AI and is not responsible for your use of Third Party Materials and AI; you use these at your own risk.
Accuracy of Outputs and Limitations on Liability
Accuracy of Outputs
AIs are a new technology and are still improving. We make no guarantees that they will be safe, secure or error-free, or will function without disruptions, delays or imperfections. We are not responsible for Outputs, and you are responsible for checking Outputs for accuracy and suitability. The Outputs provided by AIs do not reflect the views of ONU, our affiliates or our personnel.
Limitations on Liability
Nothing in these Terms is intended to exclude or limit our liability for death, personal injury or fraudulent misrepresentation caused by our negligence, or to affect your statutory rights. We will exercise professional diligence in providing the AIs to you in accordance with these Terms. Provided that we have acted with such professional diligence, we do not accept responsibility for losses not caused by our breach of these Terms or otherwise by our acts, losses that are not reasonably foreseeable by you and us at the time of entering into these Terms, and events beyond our reasonable control.
Disputes
If a claim or dispute arises out of or relates to your use of the AIs as a consumer, both you and us agree that you may resolve your individual claim or dispute against us, and we may resolve our claim or dispute against you, in any competent court in the country of your main residence that has jurisdiction over your claim or dispute, and the laws of that country will apply without regard to conflict of law provisions. If a claim or dispute arises between us that relates to use of the AIs in any other capacity, including, but not limited to, access or use of the AIs for a business or commercial purpose, or that an entity brings on your behalf, you agree that any such claim or dispute must be resolved in a competent court in Germany, and German law will apply to such claim or dispute without regard to conflict of law provisions.
Severability
If any portion of these Terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can’t be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.
Changes to These Terms
We work constantly to improve our services and develop new features to make our products better for you and our community. As a result, we may need to update these Terms from time to time to accurately reflect our services and practices, to promote a safe and secure experience, and/or to comply with applicable law. Unless the changes are required to comply with legal obligations, we will notify you (for example through email or in-app notification) of changes to these Terms and give you an opportunity to review them before they go into effect. Once any updated Terms are in effect you will be bound by them if you continue to use our AIs. If you do not agree to the updated Terms, you should stop using AIs before they go into effect.
How to Contact Us
EU Office: Chausseestrasse 37, 10115 Berlin, Germany
US Office: 220 E 23rd St, New York, NY 10010, United States
Support: support@onuhealth.com
Outside of the United Kingdom, Brazil, or the European Region: The ONU AIs Terms of Service govern the use of our Generative AI products and features by users outside of the UK, Brazil, and the European Region.
United Kingdom: The ONU Meta AIs Terms of Service govern the use of our Generative AI products and features if you live in the United Kingdom.
Brazil: The Brazil ONU AIs Terms of Service govern the use of our Generative AI products and features if you live in Brazil.
European Region: The EU ONU AIs Terms of Service govern the use of our Generative AI products and features if you live in the European Region.
Effective Date: March 5, 2026
These ONU AI Terms of Service (EU) (“AI Terms”) apply when you access and use ONU AI and any artificial intelligence features, models, tools, software, documentation, and generative functionalities we make available through the ONU Health mobile application, website, APIs, wearable integrations (including the ONU Bracelet), or other ONU Health services (collectively, “AI Services”).
These AI Terms are a legally binding agreement between you and ONU Health Inc. (“ONU,” “we,” “our,” or “us”). They supplement and are incorporated into the ONU Health Terms of Use and our Privacy Policy (together with these AI Terms, the “Terms”). If there is a conflict between these AI Terms and the ONU Health Terms of Use regarding AI Services, these AI Terms control for AI Services.
By accessing or using the AI Services, you agree to these AI Terms.
Your Commitments
Eligibility
Without limiting the ONU Terms of Use or any other applicable terms or policies, you cannot access AIs if you are under the age of 13 (or such greater age required in your country or territory) or if you are prohibited from receiving our services or software under applicable laws.
Acceptable Uses
You may not access, use, or allow others to access or use AIs in any manner that would be unlawful (including but not limited to any manner that promotes, contributes to, or encourages illegal or unlawful activity), including conduct that describes, encourages, supports, or distributes in any form child sexual abuse materials. You may not generate, promote, disseminate, or otherwise use or facilitate content that may harm other individuals, including to encourage self-harm, discrimination, bullying, humiliation, and/or other emotional harms. This also includes causing harm by using AIs to: (i) deploy subliminal, manipulative, or deceptive techniques to distort behavior by impairing decision making; or (ii) exploit people due to their age, disability, or a specific social or economic situation to distort their behavior. You may not evaluate or classify individuals based on social behavior or personal traits that leads to detrimental or unfavorable treatment, either in a context unrelated to the original data or that is unjustified or disproportionate. You may not engage in predictive policing or criminal risk assessments based on profiling or assessing personality traits and characteristics. You may not engage in the untargeted scraping of facial images from the internet or CCTV footage to build facial recognition databases. You may not engage in emotion recognition in the workplace or education, save as permitted by applicable law. You may not categorise people based on their biometric data to deduce or infer their race, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation. You may not engage in real-time biometric identification in publicly accessible spaces for the purposes of law enforcement, save as permitted by applicable law. You may not present a risk of death or bodily harm to individuals (including in relation to illegal drugs, weapons, or self-harm). You may not generate, promote, disseminate, or otherwise use or facilitate adult content, such as erotic chat, pornography, and content meant to arouse sexual excitement. You may not deceive or mislead others, including but not limited to activity related to plagiarism, scams, phishing or malware, and furtherance of misinformation or disinformation. You may not generate, promote, disseminate, or otherwise use or facilitate content that may violate or infringe upon the rights of others (including but not limited to intellectual property rights and privacy rights). You may not solicit professional advice (including but not limited to medical, psychological, financial, or legal advice) or content to be used for the purpose of engaging in other regulated activities (including but not limited to political campaigning or lobbying). No statements, responses, or content generated by AIs should be interpreted as an offer or provision of professional care or as a substitute for consultation with a qualified provider. You may not override safety or privacy filters, controls, or mechanisms.
Prompts, Results, and Other Content
Rights to Content
AIs allow you to provide materials for processing, which could include text, documents, images, or recordings, depending on the integration (together, “Prompts”) and will generate a response (“Outputs”) based on your Prompts, as well as any feedback you provide (“Feedback”) collectively, “Content”. You may not provide Prompts or use AIs in any way that infringes or violates someone else’s rights, including but not limited to privacy and intellectual property rights. Except as expressly provided in these Terms, you retain all right, title, and interest – including any intellectual property rights – that you have in and to your Prompts. You agree that your provision of Prompts will not violate these Terms, including the Acceptable Uses, and other policies that apply to your use of AIs.
Media Processing
Depending on where you are located, you can have the option to engage with AIs by providing media (e.g., images, audio, video, etc.). For example, you can speak to ONU AI, provide media for interpretation, or ask questions about media. To work, each time you provide media, the AI technology may transform and represent the media into technical representations (including embeddings) to understand the media and provide the requested service. By providing media to AIs for processing, you represent, warrant and agree that you have, and otherwise provide to ONU, any appropriate permission(s) or consents from persons depicted in such media to conduct such processing.
Personal Information
The ONU Privacy Policy explains how we process your personal information in the context of AIs, including how we use your interactions with AIs to improve AI at ONU. Interactions include information you or others exchange with AIs like Content or messages. When information is shared with AIs, the AIs will sometimes retain and use that information. Do not share information that you don’t want the AIs to use and retain, such as information about sensitive topics. ONU may share certain information with select partners and service providers to provide you with the most relevant information and functionality in connection with our AIs, consistent with our Privacy Policy. By using AIs, you instruct us to share information for this purpose. In some cases, ONU will review your interactions with AIs, including the content of your conversations with or messages to AIs, and this review can be automated or manual (human), including through vetted third-party vendors under confidentiality and security obligations. Depending on where you reside, you or an authorized agent may have the right to request access to your personal information from ONU in a portable format, deletion of your personal information, or correction of your personal information, subject to certain exceptions. To learn more about how you can access and delete your personal information we process in the context of AIs, and exercise any applicable rights, please review our Privacy Policy and any in-app privacy controls (where available). It is important that you review these materials before you try to delete any personal information or delete or deactivate your account. Depending on how you use AIs, deleting individual messages, entire threads, or even your account may not delete our copy of your personal information retained for legal compliance, security, fraud prevention, and system integrity.
Accuracy and Warning Regarding Content
AIs are a new technology that are still improving in accuracy. As such the accuracy of any content, including Outputs cannot be guaranteed and Outputs may be disturbing or upsetting. You should not rely upon Outputs for any purpose or use Outputs to inform professional advice or decisions related to medicine, finance, law or pharmaceuticals. If you plan to use Outputs for any reason, it is your sole responsibility to verify Outputs. AIs and any content may not reflect accurate, complete or current information. The AIs will generate Content based on Prompts that you provide. The specific Content that the AIs will return based on your Prompts cannot be predicted in advance. AIs might generate content that you consider offensive or objectionable and/or that does not represent ONU’s views. By agreeing to these Terms and by using AIs, you recognize and assume the risk that the Prompts you provide might result in generation of content that you consider offensive or objectionable. You also recognize and agree that you – not ONU – are responsible for your use of, response to, and/or any actions you take in relation to content generated by the AIs based on your Prompts.
ONU's Rights
ONU’s Rights Regarding Content
ONU uses Content and related information, including through automated or manual (i.e. human) review and through third-party vendors in some instances, including to provide, maintain, and improve ONU services and features, to conduct and support research, to monitor your use of AIs for compliance with these Terms and applicable laws and to report violations of applicable laws or regulations as required by law or as otherwise requested by a court order or government authority, to remove unsafe, discriminatory, or other Content that violates these Terms or other applicable policies and terms, and to suspend or remove accounts that violate these Terms with respect to your use of AIs.
Suspension and Termination
If we determine that you have breached these Terms or other applicable terms and policies, we may suspend or permanently disable your access to AIs or other ONU services or features, and we may permanently disable or delete your account including where we are required to do so for legal reasons.
Ownership of AIs
We retain all our respective rights, title, and interest, including intellectual property rights, in and to AIs. ONU is the provider of the AIs and other than the rights of access and use expressly granted in these Terms, these Terms do not grant you any right, title, or interest in or to the AIs.
Third Party Materials and AI
AIs may use or be used in connection with content, services, features, and integrations (including AI tools) provided by third parties (“Third Party Materials and AI”). ONU is not the provider of these Third Party Materials and AI and is not responsible for your use of Third Party Materials and AI; you use these at your own risk.
Accuracy of Outputs and Limitations on Liability
Accuracy of Outputs
AIs are a new technology and are still improving. We make no guarantees that they will be safe, secure or error-free, or will function without disruptions, delays or imperfections. We are not responsible for Outputs, and you are responsible for checking Outputs for accuracy and suitability. The Outputs provided by AIs do not reflect the views of ONU, our affiliates or our personnel.
Limitations on Liability
Nothing in these Terms is intended to exclude or limit our liability for death, personal injury or fraudulent misrepresentation caused by our negligence, or to affect your statutory rights. We will exercise professional diligence in providing the AIs to you in accordance with these Terms. Provided that we have acted with such professional diligence, we do not accept responsibility for losses not caused by our breach of these Terms or otherwise by our acts, losses that are not reasonably foreseeable by you and us at the time of entering into these Terms, and events beyond our reasonable control.
Disputes
If a claim or dispute arises out of or relates to your use of the AIs as a consumer, both you and us agree that you may resolve your individual claim or dispute against us, and we may resolve our claim or dispute against you, in any competent court in the country of your main residence that has jurisdiction over your claim or dispute, and the laws of that country will apply without regard to conflict of law provisions. If a claim or dispute arises between us that relates to use of the AIs in any other capacity, including, but not limited to, access or use of the AIs for a business or commercial purpose, or that an entity brings on your behalf, you agree that any such claim or dispute must be resolved in a competent court in Germany, and German law will apply to such claim or dispute without regard to conflict of law provisions.
Severability
If any portion of these Terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can’t be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these Terms, it will not be considered a waiver. Any amendment to or waiver of these Terms must be made in writing and signed by us.
Changes to These Terms
We work constantly to improve our services and develop new features to make our products better for you and our community. As a result, we may need to update these Terms from time to time to accurately reflect our services and practices, to promote a safe and secure experience, and/or to comply with applicable law. Unless the changes are required to comply with legal obligations, we will notify you (for example through email or in-app notification) of changes to these Terms and give you an opportunity to review them before they go into effect. Once any updated Terms are in effect you will be bound by them if you continue to use our AIs. If you do not agree to the updated Terms, you should stop using AIs before they go into effect.
How to Contact Us
EU Office: Chausseestrasse 37, 10115 Berlin, Germany
US Office: 220 E 23rd St, New York, NY 10010, United States
Support: support@onuhealth.com